Ticket #753 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! At AI Passport Photo, we assist with creating passport and visa photos using AI technology. Could you please specify what kind of help you need?",
  "reasoning_summary": "Message is a vague opener requesting help without details.",
  "input_snapshot": "I need some help",
  "tags": [
    "help",
    "opener",
    "vague"
  ]
}

Input snapshot

Do you have unlimited retakes?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 1.0,
  "decision": "knowledge_answer",
  "reply": "Yes, you have unlimited retakes with AI Passport Photo. You can retake your photo as many times as you need at no extra charge.",
  "reasoning_summary": "The policy states retakes are completely free and unlimited.",
  "input_snapshot": "Do you have unlimited retakes?",
  "tags": [
    "retakes",
    "photo",
    "policy"
  ]
}