Ticket #752 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you today?",
  "reasoning_summary": "User sent a simple greeting message that requires clarification for next steps.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can I use my computer webcam?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Yes, you can use your computer webcam to take your photo. Our service accepts selfies from a phone or computer webcam, and you don't need a professional camera or special lighting.",
  "reasoning_summary": "The knowledge clearly states that photos can be taken from a phone or computer webcam without special equipment.",
  "input_snapshot": "Can I use my computer webcam?",
  "tags": [
    "photo-requirements",
    "webcam",
    "selfie",
    "camera"
  ]
}