Ticket #749 trace

Resolved

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1776936075-25-f41a3e5d@example.com

Triage step

Message is a simple greeting with no specific request or information.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Message is a simple greeting with no specific request or information.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Triage step

The knowledge explicitly states the PDF is print-ready with high resolution and cutting guides.

Public knowledge + LLM

status: awaiting_customer decision: knowledge_answer confidence: 95%

View run payload

Input snapshot

Is the PDF print-ready?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Yes, the PDF is print-ready. The $7.99 Image + Print PDF option includes a high-resolution, 300 DPI quality PDF with 4 photos and cutting guides, ideal for printing at home.",
  "reasoning_summary": "The knowledge explicitly states the PDF is print-ready with high resolution and cutting guides.",
  "input_snapshot": "Is the PDF print-ready?",
  "tags": [
    "pdf",
    "print-ready",
    "photo",
    "product-features"
  ]
}