Ticket #742 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you today with your passport or visa photo needs?",
  "reasoning_summary": "User greeting with no specific request or question.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Is payment secure?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 1.0,
  "decision": "knowledge_answer",
  "reply": "Yes, payment is secure. AI Passport Photo processes payments securely through Stripe, and the site uses 256-bit SSL encryption to protect your information.",
  "reasoning_summary": "The information clearly states that payments are processed securely via Stripe with 256-bit SSL encryption.",
  "input_snapshot": "Is payment secure?",
  "tags": [
    "payment-security",
    "payments",
    "ssl-encryption",
    "stripe"
  ]
}