Ticket #736 trace

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you today?",
  "reasoning_summary": "Message is a greeting with no specific request or information.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Do I get a digital file or a PDF?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "You have options depending on the package you choose. The $4.99 Image Only option provides a high-resolution digital image file ready for upload. The $7.99 Image + Print PDF option includes both a high-resolution digital image and a print-ready PDF with four photos and cutting guides.",
  "reasoning_summary": "The knowledge clearly states the content of both available packages and their formats.",
  "input_snapshot": "Do I get a digital file or a PDF?",
  "tags": [
    "digital-file",
    "pdf",
    "product-options",
    "passport-photo"
  ]
}