Ticket #735 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "User greeting with no specific request, needs clarification to proceed.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can I print the photo at home?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Yes, you can print the photo at home. AI Passport Photo provides a high-resolution digital file and a print-ready PDF option with cutting guides, allowing you to easily print your passport or visa photos yourself.",
  "reasoning_summary": "The service offers a print-ready PDF option specifically designed for home printing.",
  "input_snapshot": "Can I print the photo at home?",
  "tags": [
    "printing",
    "home-print",
    "passport-photo"
  ]
}