Ticket #734 trace

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "The message is a simple greeting, indicating an opener intent with no specific question or request.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opening"
  ]
}

Input snapshot

Do I need special lighting?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "low",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.85,
  "decision": "knowledge_answer",
  "reply": "For best results with AI Passport Photo, using good, natural lighting without shadows is recommended to meet passport photo standards.",
  "reasoning_summary": "The question relates to photo quality requirements which pertain to company policies.",
  "input_snapshot": "Do I need special lighting?",
  "tags": [
    "photo-quality",
    "lighting",
    "guidelines"
  ]
}