Ticket #733 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.8,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. Could you please specify what kind of help you need with your passport or visa photo?",
  "reasoning_summary": "User message is a vague opener requesting help without specifics.",
  "input_snapshot": "I need some help",
  "tags": [
    "opener",
    "vague"
  ]
}

Input snapshot

Do I need a professional camera?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 1.0,
  "decision": "knowledge_answer",
  "reply": "You do not need a professional camera. Any normal selfie taken with your phone or computer webcam works perfectly for AI Passport Photo.",
  "reasoning_summary": "The knowledge explicitly states that customers do not need a professional camera and can use normal selfies from phones or webcams.",
  "input_snapshot": "Do I need a professional camera?",
  "tags": [
    "camera",
    "photo",
    "requirements"
  ]
}