Ticket #732 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you today with your passport or visa photo needs?",
  "reasoning_summary": "The message is a simple greeting with no specific request.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can you make a UK visa photo?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "Yes, we can create a UK visa photo. Our photos meet UK HMPO specifications and are accepted for both UK passport and visa applications.",
  "reasoning_summary": "The knowledge confirms UK visa photo support and compliance with UK HMPO specifications.",
  "input_snapshot": "Can you make a UK visa photo?",
  "tags": [
    "uk",
    "visa-photo",
    "photo-requirements",
    "compliance"
  ]
}