Ticket #730 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. We assist with passport and visa photo preparation using AI. How can we help you today?",
  "reasoning_summary": "Initial vague greeting with no specific request.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener",
    "low_information"
  ]
}

Input snapshot

What countries do you spport?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "AI Passport Photo supports passport and visa photo formats for the US, UK, Canada, Germany, the European Union, Switzerland, India, Australia, Japan, China, Brazil, and many other international formats. Additionally, there is an 'Other (Standard)' option using the standard 35x45mm format accepted by most countries worldwide, including France and Russia.",
  "reasoning_summary": "The knowledge chunks list multiple supported countries and mention a standard format accepted by many others.",
  "input_snapshot": "What countries do you spport?",
  "tags": [
    "supported-countries",
    "passport-photo-formats",
    "international-support"
  ]
}