Ticket #723 trace

Waiting on customer

Trace Timeline

Customer message, automation steps, and tool actions

1 runs

Customer message

qa+1776935810-2-5373f559@example.com

Hey there

Triage step

User sent a greeting without a clear request, classified as an opener needing clarification.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "User sent a greeting without a clear request, classified as an opener needing clarification.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opener"
  ]
}