Ticket #722 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you today with your passport or visa photo needs?",
  "reasoning_summary": "Greeting message with a vague request, requiring clarification for next steps.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener",
    "clarify"
  ]
}

Input snapshot

What is included in the $4.99 option?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 1.0,
  "decision": "knowledge_answer",
  "reply": "The $4.99 option includes a high-resolution digital image at 300 DPI quality, ready for you to upload.",
  "reasoning_summary": "The knowledge chunks clearly describe that the $4.99 option provides a high-resolution digital image with 300 DPI quality, ready for upload.",
  "input_snapshot": "What is included in the $4.99 option?",
  "tags": [
    "pricing",
    "product-details",
    "digital-image"
  ]
}