Ticket #1040 trace

Waiting on customer

Trace Timeline

Customer message, automation steps, and tool actions

1 runs

Customer message

dow.uc.ove.y.ot.7.1.1@gmail.com

iQKAbjtwrPGaLgiM

Triage step

Message is unintelligible and does not provide clear information.

llm_intent

status: awaiting_customer decision: clarify confidence: 50%

View run payload

Input snapshot

iQKAbjtwrPGaLgiM

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.5,
  "decision": "clarify",
  "reply": "Hello! You have reached AI Passport Photo support, where we help prepare passport and visa photos using AI technology. How can we assist you with your photo needs today?",
  "reasoning_summary": "Message is unintelligible and does not provide clear information.",
  "input_snapshot": "iQKAbjtwrPGaLgiM",
  "tags": [
    "unintelligible",
    "low_information"
  ]
}