Ticket #1039 trace

Waiting on customer

Trace Timeline

Customer message, automation steps, and tool actions

1 runs

Customer message

u.r.o.ru.n.ib.ed.690@gmail.com

QUozyaAePabbnsdHPY

Triage step

Message is unclear and low-information, requiring clarification.

llm_intent

status: awaiting_customer decision: clarify confidence: 20%

View run payload

Input snapshot

QUozyaAePabbnsdHPY

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.2,
  "decision": "clarify",
  "reply": "Hello from AI Passport Photo support. It seems your message is unclear. Please provide more details so we can assist you with passport or visa photo services.",
  "reasoning_summary": "Message is unclear and low-information, requiring clarification.",
  "input_snapshot": "QUozyaAePabbnsdHPY",
  "tags": [
    "unclear",
    "needs_clarification"
  ]
}