Ticket #1036 trace

Input snapshot

Which countries are supportive? 

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "AI Passport Photo supports countries including the US, UK, Canada, Germany, the European Union, Switzerland, India, Australia, Japan, China, Brazil, and more. For countries not individually listed, you can use the Other Standard option, which produces a 35x45mm photo accepted by most countries worldwide, covering places like Korea, Mexico, South Africa, New Zealand, UAE, Nigeria, France, and Russia.",
  "reasoning_summary": "The knowledge explicitly lists supported countries and explains the standard option covers most other countries worldwide.",
  "input_snapshot": "Which countries are supportive? ",
  "tags": [
    "supported_countries",
    "photo_format",
    "international"
  ]
}

Input snapshot

great I meant supported but you picked it up

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.8,
  "decision": "clarify",
  "reply": "Thank you for your message. If you have any specific questions about AI Passport Photo's supported countries or services, please let us know!",
  "reasoning_summary": "User response is vague and does not contain a clear new question or request.",
  "input_snapshot": "great I meant supported but you picked it up",
  "tags": [
    "clarification",
    "confirmation",
    "support"
  ]
}