Ticket #1035 trace

Resolved

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

marlowe@unloc.money

What is the price of Bitcoin?

Triage step

The user asked about Bitcoin price, which is off-topic for the company's services.

llm_intent

status: awaiting_customer decision: clarify confidence: 99%

View run payload

Input snapshot

What is the price of Bitcoin?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.99,
  "decision": "clarify",
  "reply": "AI Passport Photo provides AI-based passport and visa photo preparation services. For information about Bitcoin prices, please refer to financial or cryptocurrency platforms.",
  "reasoning_summary": "The user asked about Bitcoin price, which is off-topic for the company's services.",
  "input_snapshot": "What is the price of Bitcoin? ",
  "tags": [
    "off_topic",
    "bitcoin",
    "pricing"
  ]
}

Triage step

Message is off-topic and does not relate to passport or visa photo services.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

LOL thanks

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "AI Passport Photo provides AI-based passport and visa photo preparation services. For other questions unrelated to passport or visa photos, please refer to appropriate sources.",
  "reasoning_summary": "Message is off-topic and does not relate to passport or visa photo services.",
  "input_snapshot": "LOL thanks",
  "tags": [
    "off-topic",
    "non-relevant",
    "courtesy"
  ]
}