Ticket #1034 trace

Input snapshot

hello

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "User message is a vague greeting without specific information.",
  "input_snapshot": "hello",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

What are the different services that you have on offer?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "AI Passport Photo offers a service that creates new passport and visa photos from a selfie you upload. Please note that we do not check or validate photos not made through our service, nor do we submit applications, book appointments, mail prints, or fill in forms for you.",
  "reasoning_summary": "The knowledge states that the service creates passport and visa photos from selfies and clarifies service limitations, directly answering the question about services offered.",
  "input_snapshot": "What are the different services that you have on offer?",
  "tags": [
    "services",
    "passport-photos",
    "visa-photos"
  ]
}

Input snapshot

Awesome, thanks for that. How much does it cost?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "billing",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Our pricing details for passport and visa photo preparation services are available on our website. Please visit the pricing page to see the cost options.",
  "reasoning_summary": "User asked about cost, a billing-related query with sufficient clarity.",
  "input_snapshot": "Awesome, thanks for that. How much does it cost?",
  "tags": [
    "pricing",
    "cost",
    "service"
  ]
}