Ticket #1033 trace

Resolved

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1777021239-118-04d8f507@example.com

Good afternoon

Triage step

The message is a greeting with no specific request, requiring clarification.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you today with your passport or visa photo needs?",
  "reasoning_summary": "The message is a greeting with no specific request, requiring clarification.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener",
    "low_information"
  ]
}

Triage step

User request is about translating a passport application form, which is outside the company's scope.

llm_intent

status: awaiting_customer decision: clarify confidence: 95%

View run payload

Input snapshot

Can you translate my passport application form?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "AI Passport Photo provides AI-based passport and visa photo preparation services only and does not offer document translation or government form assistance.",
  "reasoning_summary": "User request is about translating a passport application form, which is outside the company's scope.",
  "input_snapshot": "Can you translate my passport application form?",
  "tags": [
    "off_topic",
    "translation",
    "service_limitations"
  ]
}