Ticket #1032 trace

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "User sent a vague greeting that requires clarification to proceed.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opening"
  ]
}

Input snapshot

Where is the nearest passport office to me?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "AI Passport Photo provides AI-based passport and visa photo preparation services only. We do not have information about passport offices or government locations.",
  "reasoning_summary": "User asks about passport office location, which is outside the company's service scope.",
  "input_snapshot": "Where is the nearest passport office to me?",
  "tags": [
    "off_topic",
    "location_request",
    "government_service"
  ]
}