Ticket #1031 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo. We assist with preparing AI-generated passport and visa photos. How can we help you today?",
  "reasoning_summary": "User message is a vague opener needing clarification for next steps.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

How do I renew my passport online?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "AI Passport Photo provides AI-generated passport and visa photo preparation services only and does not handle passport renewal or government application processes.",
  "reasoning_summary": "The user asks about renewing a passport online, which is outside the company's service scope.",
  "input_snapshot": "How do I renew my passport online?",
  "tags": [
    "passport-renewal",
    "government-service",
    "off-topic"
  ]
}