Ticket #1030 trace

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "User sent a greeting, which is a vague opener needing clarification.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

What is the current passport application fee for the US?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "AI Passport Photo specializes in passport and visa photo services and does not handle passport application fees. For the current US passport application fee, please check the official government website.",
  "reasoning_summary": "The question is about government passport application fees, which are outside the company's scope.",
  "input_snapshot": "What is the current passport application fee for the US?",
  "tags": [
    "passport-fee",
    "government",
    "policy-inquiry"
  ]
}