Ticket #1029 trace

Resolved

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1777021230-114-8bc89022@example.com

I need some help

Triage step

Vague and low-information message, requiring clarification.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! This is AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "Vague and low-information message, requiring clarification.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "low_information",
    "opener"
  ]
}

Triage step

The question concerns policy on acceptable photo attire for passport photos.

LLM

status: awaiting_customer decision: knowledge_answer confidence: 90%

View run payload

Input snapshot

Can I take a photo wearing a religious head covering?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, you can take a photo wearing a religious head covering, but it must not obscure your facial features and should comply with passport or visa photo guidelines.",
  "reasoning_summary": "The question concerns policy on acceptable photo attire for passport photos.",
  "input_snapshot": "Can I take a photo wearing a religious head covering?",
  "tags": [
    "photo-requirements",
    "religious-head-covering",
    "passport-photo-guidelines"
  ]
}