Ticket #1028 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "low",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you today with your passport or visa photo needs?",
  "reasoning_summary": "Greeting detected, low information provided, requires clarification.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener",
    "clarification_needed"
  ]
}

Input snapshot

What if I changed my appearance since taking the photo?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.8,
  "decision": "knowledge_answer",
  "reply": "If you have changed your appearance significantly since taking the photo, please ensure that your new photo still meets the official passport or visa photo requirements. If you need to update your photo, you can take a new one using our service.",
  "reasoning_summary": "Customer inquiry about policy on changed appearance after photo taken.",
  "input_snapshot": "What if I changed my appearance since taking the photo?",
  "tags": [
    "appearance_change",
    "photo_requirements",
    "policy"
  ]
}