Ticket #1027 trace

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "User sent a greeting without details; needs clarification to proceed.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Is your service approved by the US State Department?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Our service supports US passport photos and follows the U.S. Department of State requirements for passport photo formatting, ensuring your photo meets the official standards.",
  "reasoning_summary": "The knowledge states compliance with U.S. Department of State photo formatting requirements but does not explicitly say it is formally approved.",
  "input_snapshot": "Is your service approved by the US State Department?",
  "tags": [
    "us-passport-photos",
    "compliance",
    "photo-requirements"
  ]
}