Ticket #1026 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "User sent a vague greeting without specific request.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Do you guarantee the photo will be accepted by TSA?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "knowledge_answer",
  "reply": "While we do not directly guarantee acceptance by TSA, AI Passport Photo offers a 100% money-back guarantee if your passport photo is rejected by any official government authority for compliance reasons. This means if the photo is not accepted, you will receive a full refund after review by our human support team.",
  "reasoning_summary": "The knowledge states there is a full refund guarantee if a photo is rejected by official government authorities, implying strong confidence but no explicit TSA acceptance guarantee.",
  "input_snapshot": "Do you guarantee the photo will be accepted by TSA?",
  "tags": [
    "guarantee",
    "refund-policy",
    "passport-photo",
    "tsa"
  ]
}