Ticket #1024 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.8,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can I assist you with passport or visa photo preparation today?",
  "reasoning_summary": "User message is a vague opener with no specific info; requires clarification.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "opener",
    "low_information"
  ]
}

Input snapshot

Can you resend my photo to a different email address?

Output payload

{
  "source": "llm_intent",
  "status": "in_progress",
  "category": "other",
  "priority": "normal",
  "route": "specialist",
  "current_layer": "specialist",
  "confidence": 0.95,
  "decision": "triage",
  "reply": null,
  "reasoning_summary": "User requests resending their photo to a different email, which is a case-specific operational request needing specialist handling.",
  "input_snapshot": "Can you resend my photo to a different email address?",
  "tags": [
    "resend",
    "email",
    "photo",
    "case_specific"
  ]
}

Input snapshot

Can you resend my photo to a different email address?

Output payload

{
  "source": "fallback",
  "status": "awaiting_customer",
  "current_layer": "specialist",
  "confidence": 0.64,
  "decision": "offer_human_handoff",
  "route": "offer_human_handoff",
  "escalation_reason": "No specialist path is implemented for this category.",
  "handoff_note": "A human specialist should review this case before the next reply because it needs human review.",
  "summary": "No safe specialist workflow exists for the current category.",
  "reply": "This case needs a human specialist. Use the button below if you want a human to take over.",
  "reasoning_summary": "No specialist path is implemented for this category.",
  "input_snapshot": "Can you resend my photo to a different email address?",
  "human_handoff_available": true,
  "tags": [
    "human-review",
    "unsupported-category"
  ]
}