Ticket #1021 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.95,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo. We assist with creating passport and visa photos using AI. How can I assist you today?",
  "reasoning_summary": "User greeting with low information, needs clarification to proceed.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

How do I download my photo on an iPhone?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "technical",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "To download your photo on an iPhone, tap the download button on the photo page, then choose 'Save Image' to store it in your Photos app.",
  "reasoning_summary": "Customer asks for instructions on using the service via iPhone, a technical how-to question.",
  "input_snapshot": "How do I download my photo on an iPhone?",
  "tags": [
    "download",
    "iphone",
    "technical-support",
    "photo"
  ]
}