Ticket #1020 trace

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Message is a simple greeting and low information opener, requiring clarification.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opening"
  ]
}

Input snapshot

What happens if the AI cannot process my photo?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "technical",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "If the AI cannot process your photo, you will typically be prompted to retake the photo following our guidelines to improve processing accuracy. For further assistance, you can contact our support team.",
  "reasoning_summary": "Customer asks about AI photo processing failure handling.",
  "input_snapshot": "What happens if the AI cannot process my photo?",
  "tags": [
    "ai-processing",
    "photo-submission",
    "technical-issue"
  ]
}