Ticket #1019 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Message is a vague opener without specific information.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "opener",
    "vague"
  ]
}

Input snapshot

Can I share my download link with someone else?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, you can share your download link with someone else, but please ensure they use it responsibly as the link provides access to your photo files.",
  "reasoning_summary": "The question relates to usage policy of the download link.",
  "input_snapshot": "Can I share my download link with someone else?",
  "tags": [
    "download-link",
    "sharing",
    "policy"
  ]
}