Ticket #1017 trace

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "User message is a vague opener greeting.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

What resolution is the final photo?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.8,
  "decision": "knowledge_answer",
  "reply": "The final passport photo you receive is generated to meet the official resolution requirements set by the country’s specifications to ensure compliance.",
  "reasoning_summary": "The service formats photos to meet official resolution requirements for passport photos.",
  "input_snapshot": "What resolution is the final photo?",
  "tags": [
    "photo-resolution",
    "passport-photo",
    "compliance"
  ]
}