Ticket #1016 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "User greeting and vague opener without a clear request.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener",
    "vague"
  ]
}

Input snapshot

What currencies do you accept?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "billing",
  "priority": "low",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "We accept major currencies including USD, EUR, and GBP. For a full list and payment options, please visit our website's payment information page.",
  "reasoning_summary": "Customer asks about accepted currencies, relevant to billing.",
  "input_snapshot": "What currencies do you accept?",
  "tags": [
    "currency",
    "payment",
    "billing"
  ]
}