Ticket #1014 trace

Resolved

Trace Timeline

Customer message, automation steps, and tool actions

2 runs

Customer message

qa+1777021186-99-a8bee0f6@example.com

I need some help

Triage step

The user message is a vague opener requiring clarification to understand the specific request.

llm_intent

status: awaiting_customer decision: clarify confidence: 90%

View run payload

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "The user message is a vague opener requiring clarification to understand the specific request.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "vague_request",
    "opener"
  ]
}

Triage step

The inquiry is about payment methods which relates to billing.

LLM

status: awaiting_customer decision: knowledge_answer confidence: 90%

View run payload

Input snapshot

Do you accept cryptocurrency?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "billing",
  "priority": "low",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "AI Passport Photo does not currently accept cryptocurrency as a payment method.",
  "reasoning_summary": "The inquiry is about payment methods which relates to billing.",
  "input_snapshot": "Do you accept cryptocurrency?",
  "tags": [
    "payment",
    "cryptocurrency",
    "billing"
  ]
}