Ticket #1012 trace

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "Greeting message with no specific request, requires clarification for next steps.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opening"
  ]
}

Input snapshot

Do you offer discounts for bulk orders?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "low",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, we do offer discounts for bulk orders. Please visit our website's bulk orders section for detailed information.",
  "reasoning_summary": "Customer asks about discounts which relate to company policy on pricing.",
  "input_snapshot": "Do you offer discounts for bulk orders?",
  "tags": [
    "discount",
    "bulk-order",
    "pricing",
    "policy"
  ]
}