Ticket #1011 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Thank you for contacting AI Passport Photo. How can we assist you today with your passport or visa photo needs?",
  "reasoning_summary": "Message is a vague opener greeting with low information.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Is there a free trial?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.85,
  "decision": "knowledge_answer",
  "reply": "AI Passport Photo does not currently offer a free trial, but you can find detailed information about our service options on our website.",
  "reasoning_summary": "Customer asked about availability of a free trial which relates to service policy.",
  "input_snapshot": "Is there a free trial?",
  "tags": [
    "free-trial",
    "service-policy",
    "pricing"
  ]
}