Ticket #1009 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. Could you please provide more details about the help you need with our passport or visa photo services?",
  "reasoning_summary": "The message is a vague opener with no specific details, requiring clarification.",
  "input_snapshot": "I need some help",
  "tags": [
    "opener",
    "clarification",
    "greeting"
  ]
}

Input snapshot

Can I make a photo for a New Zealand passport?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, AI Passport Photo supports making photos for New Zealand passports according to their official photo requirements.",
  "reasoning_summary": "User asks if photos can be made for a New Zealand passport, related to service policy and supported products.",
  "input_snapshot": "Can I make a photo for a New Zealand passport?",
  "tags": [
    "passport",
    "photo",
    "new-zealand",
    "policy"
  ]
}