Ticket #1008 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with passport or visa photo preparation today?",
  "reasoning_summary": "Message is a greeting with no specific request, so clarification is needed.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Do you support South African passport photos?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, we support South African passport photos. Our service processes your uploaded photograph to generate a government-compliant passport photo using AI technology.",
  "reasoning_summary": "The service generates government-compliant passport photos using AI, which implies support for various country photo requirements including South Africa.",
  "input_snapshot": "Do you support South African passport photos?",
  "tags": [
    "passport-photos",
    "south-africa",
    "photo-support"
  ]
}