Ticket #1007 trace

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "User sent a vague greeting without any specific request.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can you make a photo for a Mexican passport?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, AI Passport Photo supports creating photos for Mexican passports. Please ensure you follow the photo guidelines provided on our website.",
  "reasoning_summary": "Customer asks about support for Mexican passport photos, which is a policy question.",
  "input_snapshot": "Can you make a photo for a Mexican passport?",
  "tags": [
    "passport",
    "photo",
    "mexico",
    "service-eligibility"
  ]
}