Ticket #1006 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! This is AI Passport Photo support. How can I assist you with your passport or visa photo needs today?",
  "reasoning_summary": "User greeting with no specific request, requires clarification.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener",
    "clarify"
  ]
}

Input snapshot

Do you support Korean passport photos?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, we support Korean passport photos. You can upload your photo, and our AI technology will process it to generate a government-compliant passport photo for Korea.",
  "reasoning_summary": "The service uses AI technology to generate government-compliant passport photos, which includes support for various passport types such as Korean passports.",
  "input_snapshot": "Do you support Korean passport photos?",
  "tags": [
    "passport-photos",
    "korean-passport",
    "service-capability"
  ]
}