Ticket #1004 trace

Input snapshot

I need some help

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. Please let us know how we can assist you with passport or visa photo preparation.",
  "reasoning_summary": "User message is vague and low-information, requiring clarification to proceed.",
  "input_snapshot": "I need some help",
  "tags": [
    "greeting",
    "vague"
  ]
}

Input snapshot

Can I make a photo for an Italian passport?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, AI Passport Photo supports creating photos for various passports including the Italian passport. Please ensure you follow the specific photo requirements for the Italian authorities.",
  "reasoning_summary": "User inquiry concerns acceptable passport types supported by the service.",
  "input_snapshot": "Can I make a photo for an Italian passport?",
  "tags": [
    "passport-photo",
    "italian-passport",
    "service-coverage"
  ]
}