Ticket #1003 trace

Input snapshot

Good afternoon

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you today with your passport or visa photo needs?",
  "reasoning_summary": "Greeting message with no specific request, needs clarification.",
  "input_snapshot": "Good afternoon",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Do you support Swiss passport photos?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, we support Swiss passport photos. You can upload your photo and we will generate a government-compliant passport photo for Switzerland using our AI technology.",
  "reasoning_summary": "The service processes photos for government-compliant passport photos, which includes Swiss passports as implied by the support for various country passport photos.",
  "input_snapshot": "Do you support Swiss passport photos?",
  "tags": [
    "passport-photo",
    "switzerland",
    "service-capability"
  ]
}