Ticket #1002 trace

Input snapshot

Hey there

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo today?",
  "reasoning_summary": "User sent a greeting with no specific request.",
  "input_snapshot": "Hey there",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Can I wear makeup in my passport photo?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "low",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, you can wear makeup in your passport photo, but it should be natural and not obscure your facial features to meet official requirements.",
  "reasoning_summary": "The question relates to passport photo policy on appearance.",
  "input_snapshot": "Can I wear makeup in my passport photo?",
  "tags": [
    "passport-photo",
    "appearance",
    "policy"
  ]
}