Ticket #1001 trace

Input snapshot

Hello, can you help?

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. We assist with preparing passport and visa photos using AI. How can I assist you today?",
  "reasoning_summary": "Greeting and vague opener requiring clarification.",
  "input_snapshot": "Hello, can you help?",
  "tags": [
    "greeting",
    "opener",
    "clarify"
  ]
}

Input snapshot

Can I have a beard in my passport photo?

Output payload

{
  "source": "llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "knowledge_answer",
  "reply": "Yes, you can have a beard in your passport photo as long as it does not obscure your facial features. Please ensure your entire face is visible and complies with the official passport photo guidelines.",
  "reasoning_summary": "The question relates to passport photo appearance policy concerning beards.",
  "input_snapshot": "Can I have a beard in my passport photo?",
  "tags": [
    "passport-photo",
    "facial-hair",
    "photo-guidelines"
  ]
}