Ticket #1000 trace

Input snapshot

Hi

Output payload

{
  "source": "llm_intent",
  "status": "awaiting_customer",
  "category": "other",
  "priority": "normal",
  "route": "clarify",
  "current_layer": "triage",
  "confidence": 0.9,
  "decision": "clarify",
  "reply": "Hello! Welcome to AI Passport Photo support. How can we assist you with your passport or visa photo needs today?",
  "reasoning_summary": "Greeting message with minimal information, needs clarification.",
  "input_snapshot": "Hi",
  "tags": [
    "greeting",
    "opener"
  ]
}

Input snapshot

Do I need to remove earrings for my passport photo?

Output payload

{
  "source": "public_knowledge_llm",
  "status": "awaiting_customer",
  "category": "policy",
  "priority": "normal",
  "route": "knowledge_answer",
  "current_layer": "triage",
  "confidence": 0.8,
  "decision": "knowledge_answer",
  "reply": "You do not need to remove earrings for your passport photo when using our service, as most photos are accepted without issue. If your photo is rejected, we offer a no-fuss refund or free retakes to ensure you get a valid photo.",
  "reasoning_summary": "Knowledge indicates photos are accepted without special removal of accessories and a refund or retake is available if rejected.",
  "input_snapshot": "Do I need to remove earrings for my passport photo?",
  "tags": [
    "passport-photo",
    "photo-requirements",
    "earrings"
  ]
}